![]() ![]() All eligible refunds are made to the original form of payment. We will refund your delivery charges and the return shipping fee if the item for which you have requested a refund has a manufacturing defect or was damaged during shipment. If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. The 30-day limitation period does not apply to requests for refunds concerning items with a manufacturing defect. How are refunds processed? You can request a refund for an item within thirty (30) days of receipt. Please note that due to their nature, customized/personalized items, such as Photo Puzzles, cannot be returned unless defective or damaged during shipment. For more information, please see our Return Policy. Does Ravensburger allow returns? Yes, Ravensburger does allow returns. What type of warranty does Ravensburger offer? Ravensburger offers a 90 day warranty for all products offered in our Online-Shop. How do I go about doing that? Please contact our sales department through our Contact Form online. I would like to make a purchase as a retailer or organization. For example, you are able to track the status of your order through your Ravensburger account. However, there are many advantages to having an account. Do I need to have an account to make a purchase through the Online-Shop? No, a customer account is not required to make a purchase in our Online-Shop. Is there a minimum order value? There is no minimum value for orders in our Online-Shop. ![]() How old do I have to be to place an order through Ravensburger Online-Shop? At the time of ordering, you must be at least 18 years of age to place an order through Ravensburger Online-Shop. We however do our best to avoid those cases. In very few cases it occurs that we cannot deliver a product shown as available. There is enough stock to deliver the product right away There are just a few items left in stock and that we cannot guarantee immediate delivery The product is currently out of stock and cannot be ordered. How do I know if a product is available? You can check the product availability on the product pages in our shop. ![]()
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